There is an urgent need to look at the COVID-19 pandemic in a comprehensive and integrated manner. In the last few weeks, we have been in detailed consultations with a number of experts, practitioners and thought leaders from different fields to understand the situation on the ground and potential areas where Civil Society Organizations can help.

This document has been put together as a framework that can guide Civil Society Organizations to focus their efforts. It is to be seen as a guideline document that will continue to be developed based on the
evolving situation and feedback from the ground. The work that is needed today falls into many categories. This document deals primarily with humanitarian assistance and healthcare needs. Civil Society Organizations who are looking to support the urban poor with essential food items, those who are looking to support migrant workers with essential non-food items, those who are looking to scale available healthcare facilities and many others will find guidelines here.

The actions suggested in each section can also be looked at from a priority lens and the same is mentioned in the beginning of each section. Civil society organizations might choose the high priority actions first depending upon their skillsets and local requirements. Also on many topics, simple process flows, standard operating procedures or guidelines have been provided. It is important to note that all advisories & regulations issued by the government from time to time must be followed and will always take the highest priority. It is our hope that Civil Society Organizations will work to complement the efforts of the government.